Plain English summary: Use Clawly lawfully and don't abuse the service. Subscriptions are managed through the App Store — Apple handles billing and refunds. We do our best to keep the service running but cannot guarantee 100% uptime. These terms are governed by the laws of the United States.
1. Acceptance of Terms
By downloading the Clawly iOS App, creating an account, or using any part of the Clawly service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms form a binding legal agreement between you and Clawly ("we", "us", "our"). We may update these Terms from time to time; continued use of the Service after an update constitutes acceptance of the revised Terms.
2. Description of Service
Clawly provides a cloud-hosted personal AI assistant service built on the OpenClaw platform. The Service enables you to:
- Access a dedicated AI agent that retains memory across conversations.
- Interact with your AI agent via Telegram, Feishu/Lark, and the Clawly iOS App.
- Perform AI-assisted tasks including web search, document reading, and code execution (subject to your subscription plan).
The Service is provided on a subscription basis via Apple's in-app purchase system. Specific capabilities available to you depend on the subscription plan you purchase.
3. Eligibility
- You must be at least 13 years old (or 16 in the EU/UK) to use the Service.
- You must have a valid Apple ID and be able to make purchases on the App Store.
- By using the Service, you represent that you have the legal capacity to enter into this agreement.
4. Account Registration
- You may register using an email address and password, or via Apple Sign-In.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activity that occurs under your account.
- You must notify us immediately at support@clawly.app if you become aware of any unauthorised use of your account.
- One account per person. You may not create multiple accounts to circumvent usage limits or bans.
5. Subscriptions and Billing
5.1 Available Plans
- Free Trial: 7-day trial, no charge.
- Basic: $9.99/month — 500,000 tokens/month, Telegram and Feishu access, web search.
- Standard: $19.99/month — 2,000,000 tokens/month, all channels, browser and file tools.
- Pro: $29.99/month — unlimited tokens, all channels, full tool access including code execution.
Prices are in USD and subject to change. We will provide advance notice of any price increases.
5.2 Billing & Renewal
- All subscriptions are processed through Apple's in-app purchase system. Apple's terms and privacy policy govern the payment transaction.
- Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.
- Your Apple ID will be charged upon confirmation of purchase and upon each renewal.
- Renewal pricing may vary by country based on App Store local pricing.
5.3 Free Trial
- The 7-day free trial is available to new accounts only — one trial per Apple ID.
- We reserve the right to modify or discontinue free trial offers at any time.
5.4 Cancellation
- You may cancel your subscription at any time through your iPhone's App Store settings: Settings → [Your Name] → Subscriptions → Clawly.
- Cancellation takes effect at the end of the current billing period. You retain access to the Service until that date.
- Cancelling removes you from auto-renewal; it does not trigger a prorated refund for the current period.
5.5 Refunds
All purchases are processed by Apple. Refund requests must be submitted directly to Apple via reportaproblem.apple.com. We do not control Apple's refund decisions. In cases of significant service disruption caused by Clawly, we may offer service credits at our discretion.
5.6 Token Quotas
- Token quotas reset on the first day of each calendar month.
- Unused tokens do not roll over to the next month.
- When your monthly quota is exhausted, your AI agent will respond with a quota-exceeded notice. Service resumes automatically on the first day of the next month, or immediately if you upgrade to a higher plan.
- Token counts are determined by the AI model's tokenization. We display estimated usage in the App but exact counts may vary.
6. Acceptable Use
You agree to use the Service only for lawful purposes. You must not:
- Use the Service to generate or distribute illegal content, including content that infringes intellectual property rights, constitutes defamation, or is obscene.
- Attempt to generate content designed to deceive, defraud, or manipulate others (e.g., phishing messages, fake news).
- Use the Service to harass, threaten, or intimidate any person.
- Attempt to circumvent usage quotas or access controls (e.g., by creating multiple accounts).
- Reverse-engineer, disassemble, or decompile any part of the Service.
- Attempt to gain unauthorised access to our systems, other users' accounts, or data.
- Use the Service in a way that could overload or degrade performance for other users (e.g., automated high-volume scripting).
- Resell, sublicense, or commercially redistribute access to the Service without our written consent.
- Use the Service to train or fine-tune any AI model for use outside of Clawly without our written consent.
Violation of these rules may result in immediate account suspension or termination, without refund.
7. AI-Generated Content
- Responses generated by your AI agent are produced by large language models and may be incomplete, inaccurate, or outdated.
- We do not guarantee the accuracy, reliability, or fitness for purpose of any AI-generated content.
- You are solely responsible for evaluating the content produced by your AI agent before acting on it.
- Do not rely on AI-generated content for medical, legal, financial, or other professional advice. Always consult a qualified professional.
- Content generated by your agent remains between you and your agent. You own the output of your own conversations.
8. Intellectual Property
- Clawly and its logo, name, and interface design are the intellectual property of Clawly and may not be used without written permission.
- The Service is built on OpenClaw, which is open-source software. The OpenClaw license applies to its respective components.
- You retain ownership of content you provide to your AI agent (your messages, files, etc.).
- You grant us a limited licence to process and store your content solely to provide the Service.
9. Service Availability
- We aim for high availability but do not guarantee uninterrupted or error-free operation of the Service.
- We may perform maintenance that temporarily reduces availability. Where possible, we will schedule maintenance during off-peak hours.
- We are not liable for service interruptions caused by third-party infrastructure, internet connectivity, or force majeure events.
10. Termination
10.1 Termination by You
You may terminate your account at any time by cancelling your subscription and deleting your account through the App (Settings → Delete Account). Deletion is permanent and removes all your data.
10.2 Termination by Us
We may suspend or terminate your account immediately if:
- You materially breach these Terms.
- Your use of the Service poses a legal, security, or reputational risk to us or other users.
- We are required to do so by law or court order.
In the event of termination by us for reasons other than breach, we will provide a prorated refund for the remaining subscription period.
10.3 Effect of Termination
Upon termination, your right to use the Service ends immediately. Your conversation data and agent workspace will be deleted within 30 days.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAWLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $50 USD.
13. Indemnification
You agree to indemnify and hold harmless Clawly and its officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
14. Governing Law & Disputes
These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within San Francisco County, California for the resolution of any disputes.
Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at support@clawly.app. We will attempt to resolve the dispute within 30 days.
15. Apple App Store Additional Terms
If you downloaded the Clawly App from the Apple App Store, the following additional terms apply:
- These Terms are between you and Clawly only, not with Apple. Apple is not responsible for the App or its content.
- Apple has no obligation to provide any maintenance or support for the App.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you. Apple has no other warranty obligations with respect to the App.
- Apple is not responsible for addressing any claims relating to the App, including product liability claims, consumer protection claims, or intellectual property infringement claims.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice before material changes take effect, either via the App or by email. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date.
17. Miscellaneous
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clawly regarding the Service.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- Waiver: Our failure to enforce any right or provision will not be considered a waiver of those rights.
- Assignment: You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.
18. Contact Us
If you have questions about these Terms, please contact:
📧 support@clawly.app
🌐 https://clawly.beavontech.com/terms